Acute care case management is a collaborative process between the case manager, the physician, the patient and the clinical team to proactively support the patient's progression-of-care through the hospitalization and into the community.  When successfully managed, the process results in more efficient delivery of care, reductions in resource utilization, decreases in the volume of re-admissions, and produces improvements in clinical and financial outcomes.

PHOENIX offers BREAKTHROUGH TRANSFORMATION solutions to enhance the organization’s capacity to transition to a pro-active, outcome model.

Consolidated gatekeeping activities at sensitive access points
Access to care, accurate level of care and continuous monitoring against nationally recognized acute care criteria is the first phase of a hospital case manager's scope of practice.

Real-time progression-of-care management to improve patient care outcomes
Using tools and strategies to influence practice decisions at the point-of-care, the hospital case manager is uniquely positioned to promote compliance with quality, safety, and evidence based protocols.

Resource management
Don’t confuse resource management with utilization management: The former is prospective while the latter is retrospective. Resource management works to reduce practice variations and costs per case. It requires a radical shift in practice and mental mind-set in order to prevent an unwanted event from occurring in the first place thus reducing re-work and back-room fixes.

Orchestrate early transition planning
With the 'big picture' perspective, the hospital case manager harnesses the collective wisdom of the clinical team to assess, plan, and continuously evaluate the patient's post-acute experience.

Engineer personnel assets for optimum service
With such a large investment in personnel, the hospital deserves an ROI of equal or greater value. Assets must be effectively deployed to maximize physician and patient partnerships.

Economic quantification of progression-of-care obstacles and barriers
The patient's timely navigation through the acute care continuum is often compromised through unexpected obstacles and system barriers. Quantifying grid-lock discloses opportunities for performance improvement.

Point-of-service medical documentation support
Complete and accurate documentation benefits every stakeholder. Whether you want to supplement a formal CDMP initiative or enhance case management service to your medical staff, real time advice at the point of service generates greater return than sticky notes and intrusive phone calls.

Measurable, actionable outcomes
Case management demonstrates its value to the organization using information systems to generate objective bottom-line outcomes. With the organization’s ability and commitment to convert data into information, case management report cards are a key feature of a successful program.

Centralized resource centers
Activities that do not require professional licensure are often best delegated to case management support personnel.  Centralized resource centers, discharge support centers, or whatever name chosen, have exploded as hospital executives recognize that case managers must be present to win!  Resource Centers become the hub for support services, including post-acute service facilitation, allowing case managers to help the physicians and nurses manage progression-of-care.

Interim Management and Project Leadership
Seasoned professionals provide leadership during your search for a permanent Case Management Program Director or to help your current Director execute a program transformation plan.