by Case Management Society of America
Published on Aug 13, 2019


CMSA Announces New Whitepaper on Hospital Case Management, “The Practice of Hospital Management: A Whitepaper.”

June 24, 2019
Little Rock, Arkansas

The oldest and leading association for case managers, Case Management Society of America, announced the release of a new whitepaper at their 29th Annual Conference & Expo in Las Vegas, Nevada titled “The Practice of Hospital Management: A Whitepaper.”

Through its representation, advocacy and education functions, the Case Management Society of America (CMSA) is an organizing force setting the practice direction for the discipline of case management. CMSA promotes practice that is evidence-based. While the increasing emphasis on care coordination by providers and payers has opened professional debate regarding the models being used in hospitals today, CMSA intends to clarify its position on hospital case management practice through this white paper initiative and urges hospital leaders to seek solutions that more effectively address the needs of our most vulnerable hospitalized patients.

To address the queries and requests for information received by the CMSA from hospital case managers across the nation, a task force of notable experts in the field was assembled to explore the current models of hospital case management practice and weigh them against the goals and expectations of our rapidly evolving hospital environment.

Mary McLaughlin-Davis, DNP, ACNS-BC, NEA-BC, CCM, Sr. Director Care Management Nursing of Cleveland Clinic, Immediate Past-President CMSA National Board of Directors, Chair Task Force remarked “The CMSA members have requested information from CMSA on hospital case management. They are interested in how to staff a hospital, what services or duties are covered, and what is the correct ratio between patients and case managers. CMSA is providing a broad-based recommendation and direction for case management and hospital leaders to follow to insure our patients are receiving the right care, at the right time, in the right place, and at the right cost.”

The members of this impressive task force include: Stefani Daniels, MSNA, RN, ACM, CMAC , Linda Edmond, BSMHR, LBSW, LNHA ,Victoria Florentine, BA, RRT, CCM, AEC, Juliet B. Ugarte Hopkins, MD, CHCQM-PHYADV , Gary L. Moorman, DO, FACOEPdist, FACEP, FAODM, Mindy Owen, RN, CRRN, CCM, Vivian Campagna, MSN, RN-BC, CCM , Ellen Fink-Samnick, MSW, ACSW, LCSW, CCM, CRP, Michele Lee, CMSA staff. The whitepaper was sponsored by CMSA and Cleveland Clinic with support from Kathleen Fraser, MSN, MHA, RN-BC, CCM, CRRN, CMSA Executive Director and Jose Alejandro, PhD, RN-BC, MBA, CCM, FACHE, FAAN, CMSA President.

According to the Agency for Healthcare Research and Quality (AHRQ), the main goal of care coordination is to meet patients needs and preferences in the delivery of high-quality, high-value healthcare. In the white paper, the task force provides insights on the overarching theme of care coordination. The task force, through CMSA, recommends best practices wherever possible to help hospital and case management leadership embark on the road to transformation.

CMSA President Jose Alejandro, PhD, RN-BC, MBA, CCM, FACHE, FAAN, Director of Care Management UC Irvine Health, remarked, “I am so proud of the work of the Task Force on the Practice of Hospital Case Management. The white paper provides a strategic roadmap that will assist case management professionals navigate, adapt, and actively engage within our complex healthcare system.”

The HCM whitepaper includes sections on the healthcare environment, practice background, the current state of hospital case management, the desired state and key action points. CMSA is proud to offer this whitepaper to all CMSA members at no charge. Non-members may download the whitepaper for $25. To access and download your copy today please visit:

About the Case Management Society of America (CMSA)

Established in 1990, the Case Management Society of America is the leading non-profit association dedicated to the support and development of the profession of case management. CMSA serves more than 30,000 members, subscribers and participants, and 85 chapters worldwide, through educational forums, networking opportunities, legislative advocacy and established standards to advance the profession. For more information, visit or follow CMSA on Twitter @CMSANational.


Jose Alejandro, PhD, RN-BC, MBA, CCM, FACHE, FAAN
2018-2020 President, CMSA


Kathleen Fraser, MSN, MHA, RN-BC, CCM, CRRN
Executive Director, CMSA