Designing and executing a clinical resource management program is not easy. It’s not so much that any one part of the program is difficult to design and implement. Rather, it’s the combination of all the parts that becomes untenable.
When we started this newsletter back in 1994, we reported the difficulties in obtaining information about payer denials. Hospitals simply could not provide actionable information to identify the source of their denials...
When case management was introduced in hospitals in the mid 80s, it was accompanied by a promise to control costs at the bedside.

The Leader's Guide to Hospital Case Management addresses the role of the hospital case manager from a business perspective, and speaks to the relationship the case manager has with the executive team, managed care contracting office, decision support specialists, medical records staff, medical staff, and clinical providers, and reveals the value of engaging all of them as allies in pursuit of global objectives on behalf of every patient.
This guide is co- authored by the partners at Phoenix Medical Management: Stefani Daniels and Marianne McHale Ramey.
The July issue of CRM UPDATE features an article about transitions of care which was a hot topic at both the 2010 CMSA conference as well as the HFMA conference. Read it now!

The Leader's Guide to Hospital Case Management
"Thank you for a well organized, detailed, and comprehensive book. I appreciate that you took the time to put your knowledge and experience in writing."
Deonna Villegas-McPetersCommunity Regional Medical CenterFresno, CA