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    <lastmod>2026-03-13</lastmod>
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    <loc>https://www.phoenixmed.net/our-resources/the-hospital-guide-8fp24-pwayz-resource</loc>
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    <lastmod>2026-03-13</lastmod>
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      <image:title>Blog-for-resources - ACPA Whitepaper on Observation Metrics - ACPA Whitepaper on Observation Metrics</image:title>
      <image:caption>order a copy now</image:caption>
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    <loc>https://www.phoenixmed.net/our-resources/the-hospital-guide-8fp24</loc>
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    <lastmod>2026-03-13</lastmod>
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      <image:title>Blog-for-resources - THE HOSPITAL GUIDE TO CONTEMPORARY CASE MANAGEMENT - THE HOSPITAL GUIDE TO CONTEMPORARY CASE MANAGEMENT</image:title>
      <image:caption>The Hospital Guide to Contemporary Case Management takes a comprehensive look at the most current and sustainable case management models and best practices and how hospitals can develop case management programs that are positioned to meet future needs. This book focuses on implementing a modern approach to case management and the practical application of these concepts. This book covers a range of topics, from compliance and regulatory issues, modern case management principles, processes, and values, staffing, and scheduling, to provide a deep understanding of the needs and expectations of case management programs. Attention is given to the unique features of hospital inpatient case management programs as well as hospital outpatient case management and strategies to align case management with organizational goals and the evolution of healthcare models. order a copy now</image:caption>
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    <loc>https://www.phoenixmed.net/our-resources/the-hospital-guide</loc>
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    <lastmod>2023-04-25</lastmod>
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      <image:title>Blog-for-resources - THE HOSPITAL GUIDE TO CONTEMPORARY UTILIZATION REVIEW - THE HOSPITAL GUIDE TO CONTEMPORARY UTILIZATION REVIEW</image:title>
      <image:caption>The Hospital Guide to Contemporary Utilization Review, Third Edition, is a comprehensive resource designed to identify utilization review (UR) best practices and provide guidance on developing and enhancing a contemporary UR committee. This book focuses on the latest UR and patient status requirements to help hospitals perform high-quality reviews and comply with regulations in a value-based world. The third edition features extensive cover-to-cover updates with enhancements made to existing content and new chapters on the value of information and reporting as well as chapters on the intersection of revenue cycle functions pertinent to UR responsibilities. order a copy now</image:caption>
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  <url>
    <loc>https://www.phoenixmed.net/our-resources/the-leaders-guide</loc>
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    <priority>0.5</priority>
    <lastmod>2023-04-18</lastmod>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/643417b2918698503e9ea7ff/c17a9759-9df5-4b53-9ee7-ea67ef20f09d/res-book-2-lg.png</image:loc>
      <image:title>Blog-for-resources - The Leader's Guide to Hospital Case Management - The Leader's Guide to Hospital Case Management</image:title>
      <image:caption>The Hospital Guide to Contemporary Utilization Review, Third Edition, is a comprehensive resource designed to identify utilization review (UR) best practices and provide guidance on developing and enhancing a contemporary UR committee. This book focuses on the latest UR and patient status requirements to help hospitals perform high-quality reviews and comply with regulations in a value-based world. The third edition features extensive cover-to-cover updates with enhancements made to existing content and new chapters on the value of information and reporting as well as chapters on the intersection of revenue cycle functions pertinent to UR responsibilities. order a copy now</image:caption>
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  <url>
    <loc>https://www.phoenixmed.net/our-resources/cmsa-core</loc>
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    <priority>0.5</priority>
    <lastmod>2026-03-13</lastmod>
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      <image:title>Blog-for-resources - CMSA Core Curriculum for Case Management - MakCMSA Core Curriculum for Case Management</image:title>
      <image:caption>The Hospital Guide to Contemporary Utilization Review, Third Edition, is a comprehensive resource designed to identify utilization review (UR) best practices and provide guidance on developing and enhancing a contemporary UR committee. This book focuses on the latest UR and patient status requirements to help hospitals perform high-quality reviews and comply with regulations in a value-based world. The third edition features extensive cover-to-cover updates with enhancements made to existing content and new chapters on the value of information and reporting as well as chapters on the intersection of revenue cycle functions pertinent to UR responsibilities. order a copy now</image:caption>
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    <loc>https://www.phoenixmed.net/our-services</loc>
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    <lastmod>2026-02-02</lastmod>
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    <loc>https://www.phoenixmed.net/our-services/assessment</loc>
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    <lastmod>2026-02-02</lastmod>
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  <url>
    <loc>https://www.phoenixmed.net/our-services/transformation</loc>
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    <lastmod>2026-01-30</lastmod>
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  <url>
    <loc>https://www.phoenixmed.net/our-services/education</loc>
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    <lastmod>2026-02-02</lastmod>
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  <url>
    <loc>https://www.phoenixmed.net/partners</loc>
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    <priority>0.75</priority>
    <lastmod>2026-02-14</lastmod>
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  <url>
    <loc>https://www.phoenixmed.net/partners/stefani-daniels</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2024-11-11</lastmod>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/643417b2918698503e9ea7ff/66712a6b-3800-4a5b-8724-748881e1bd04/partner-1.png</image:loc>
      <image:title>Partners - STEFANI DANIELS, RN, MSNA, CMAC, ACM - STEFANI DANIELS, RN, MSNA, CMAC, ACM</image:title>
      <image:caption>Advisor &amp; Founder Stefani Daniels, RN, MSNA, CMAC, ACM is the founder and managing partner of Phoenix Medical Management, Inc. She is a former hospital executive, chief nursing officer, and senior consultant with Johnson &amp; Johnson. Stefani held faculty appointments at University of Pennsylvania, Nova Southeastern University in the Graduate Division of the School of Business and Entrepreneurship, and Columbia University in New York. She serves on the editorial board of Lippincott's Professional Case Management, HCPro's Case Management Monthly, and CMSA Today; she is also a popular speaker at international, national, and regional conferences. Stefani is a contributing author to the 2nd and 3rd edition of CMSA's Core Curriculum and is the co-author of The Leader's Guide to Hospital Case Management and the 2nd edition of the popular text The Hospital Guide to Contemporary Utilization Review.</image:caption>
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  <url>
    <loc>https://www.phoenixmed.net/partners/marianne-ramey</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2024-11-11</lastmod>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/643417b2918698503e9ea7ff/5ab32267-68f6-4f4d-9dcf-00776402e2df/partner-2.png</image:loc>
      <image:title>Partners - MARIANNE RAMEY, RN, ACM, CPUR - MARIANNE RAMEY, RN, ACM, CPUR</image:title>
      <image:caption>Advisor &amp; Founder Marianne Ramey, RN, ACM, CPUR is the senior partner of Phoenix Medical Management, Inc. She began her career as a practicing nurse and held several leadership positions in hospital nursing departments and case management programs. With her strength in case management interim leadership, Marianne has successfully led care management transformation projects in New Hampshire, Arizona, Tennessee, California, New York, Michigan, and Kansas hospitals. Before joining Phoenix, Marianne served as a management consultant with Johnson &amp; Johnson in their Resource Management Consulting and Services division. Marianne co-authored the text The Leader's Guide to Hospital Case Management.</image:caption>
    </image:image>
  </url>
  <url>
    <loc>https://www.phoenixmed.net/partners/tiffany-ferguson</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2026-02-14</lastmod>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/643417b2918698503e9ea7ff/4fcf0ba1-8ee2-4ff0-a0cb-2ce359fbfacf/partner-3.png</image:loc>
      <image:title>Partners - TIFFANY FERGUSON, LMSW, CMAC, ACM, ACPA-C - TIFFANY FERGUSON, LMSW, CMAC, ACM, ACPA-C</image:title>
      <image:caption>Chief Executive Officer Tiffany Ferguson is CEO of Phoenix Medical Management, Inc. Tiffany serves as an adjunct professor at Northern Arizona University, Department of Social Work, and as the Vice-Chair of American College of Physician Advisors (ACPA) UM Ops Committee. Tiffany is co-author of The Hospital Guide to Contemporary Case Management through HcPro.  She is a contributor for RACmonitor; she also serves on the editorial board for CMSAToday and Care Management. She is a weekly correspondent for the news podcast Talk Ten Tuesday. After practicing as a hospital social worker, she went on to serve as Director of Case Management and quickly assumed responsibilities in system level leadership roles in Health &amp; Care Management, which includes CM, UR, CDI, HIM, and coding. She has held C-level responsibility for a large employed medical group which included value-based arrangements and outpatient care management. Tiffany is a graduate of Northern Arizona University and received her MSW at UCLA. She is a licensed social worker, ACM, CMAC, and ACPA certified.</image:caption>
    </image:image>
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  <url>
    <loc>https://www.phoenixmed.net/partners/marie-stinebuck</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2025-06-02</lastmod>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/643417b2918698503e9ea7ff/40d6e760-c373-4f1e-9228-4d18194e2e91/Marie+Picture+%282%29.jpg</image:loc>
      <image:title>Partners - MARIE STINEBUCK, MBA, MSN, ACM - MARIE STINEBUCK, MBA, MSN, ACM</image:title>
      <image:caption>Chief Operations Officer Marie Stinebuck is the Chief Operating Officer (COO) of Phoenix Medical Management. With nearly 30 years of nursing experience, Marie has spent nearly 20 years specializing in case management. Her career has been primarily focused on the acute hospital setting, including the implementation of outpatient case management programs. Marie has held executive leadership roles overseeing case management, utilization review, denials prevention, clinical documentation improvement (CDI), and medical record integrity. She is also the author of numerous articles related to case management, utilization review, and denials prevention. Her true passion is education, and she has been instrumental in expanding Phoenix Medical Management’s education program. Marie has served on the Arizona Board of the American Case Management Association (ACMA) and is certified through the ACMA. She holds an MBA and a Master of Science in Nursing (MSN) with a focus on Nursing Leadership.</image:caption>
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  <url>
    <loc>https://www.phoenixmed.net/partners/category/Senior</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
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  <url>
    <loc>https://www.phoenixmed.net/partners/category/Founder</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
  </url>
  <url>
    <loc>https://www.phoenixmed.net/consulting-team</loc>
    <changefreq>daily</changefreq>
    <priority>0.75</priority>
    <lastmod>2026-02-20</lastmod>
  </url>
  <url>
    <loc>https://www.phoenixmed.net/consulting-team/sara-williams</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2024-11-14</lastmod>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/643417b2918698503e9ea7ff/6e46706e-9c39-474f-b281-6a94585581e5/Headshot_5.25.2023.jpg</image:loc>
      <image:title>Co - SARA WILLIAMS, MSN, RN, ACM-RN - SARA WILLIAMS, MSN, RN, ACM-RN</image:title>
      <image:caption>Vice President of Clinical Strategy Sara Williams, MSN, RN, ACM-RN, has over 35 years of healthcare and since 2009, has been dedicated to the advancement of case management in the acute inpatient and ambulatory care management settings. She was instrumental in the development of an integrated case management/population health model that addressed care across the continuum for a major health system and served as a System Director of Case Management for a large health system, where she led the implementation of a standardized care management model for all acute care facilities within the system.   Sara has extensive experience in leadership, case management, and utilization review.  She recently implemented a system-wide program to incorporate pre-claim denial management strategies into the utilization review process.  This process included collaboration with Revenue Cycle, Contracting, and Physician Advisor partners, to ensure appropriate reimbursement for services provided to patients.  Sara holds a Master’s degree in Nursing with a concentration in Leadership &amp; Management and is certified in Case Management with the American Case Management Association.</image:caption>
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  </url>
  <url>
    <loc>https://www.phoenixmed.net/consulting-team/juliet</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2025-10-07</lastmod>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/643417b2918698503e9ea7ff/01dbb1ea-c178-40f4-b779-96220653ca8d/Juliet.UgarteHopkins.2025.square.headshot.webp</image:loc>
      <image:title>Co - JULIET B. UGARTE HOPKINS, MD, ACPA-C - JULIET B. UGARTE HOPKINS, MD, ACPA-C</image:title>
      <image:caption>Chief Medical Officer Juliet B. Ugarte Hopkins, MD, ACPA-C is Past President of the American College of Physician Advisors (ACPA) and Chief Medical Officer for Phoenix Medical Management, Inc. She began her career as the first physician advisor for case management, utilization management, and clinical documentation at a three-hospital health system outside of Milwaukee where she created, cultivated, and optimized the role during her nine-year tenure. Clinically, Dr. Ugarte Hopkins practiced as a pediatric hospitalist for a decade in a near-tertiary care hospital in northern Illinois where she was also medical director of pediatric hospital medicine and vice chair of pediatrics before transitioning into the physician advisor role in Wisconsin. She is a regular guest on the MedLearn Media webcasts Monitor Monday and Talk Ten Tuesday, a national speaker presenting at conferences hosted by ACPA, the Case Management Society of America (CMSA), the American Case Management Association (ACMA), and the Association of Clinical Documentation Integrity Specialists (ACDIS), and a frequent author of articles involving topics related to the physician advisor scope of work and ongoing education.</image:caption>
    </image:image>
  </url>
  <url>
    <loc>https://www.phoenixmed.net/consulting-team/katy</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2024-11-11</lastmod>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/643417b2918698503e9ea7ff/1704725648976-9N5M012AS8R545KZTF4G/Katy+Good.jpg</image:loc>
      <image:title>Co - KATY GOOD, RN, BSN, MHA, CCS, CCDS - KATY GOOD, RN, BSN, MHA, CCS, CCDS</image:title>
      <image:caption>Senior Consultant Katy Good, RN, BSN, MHA, CCS, CCDS has over 15 years of experience in healthcare and has been dedicated to Clinical Documentation Integrity since 2011. Katy has extensive experience in CDI across the continuum of care, from physician offices to the acute hospital setting. Katy is committed to ensuring comprehensive documentation and coding, driving accurate reimbursement, public profiling, and quality reporting. She has expertise in a variety of risk adjustment models including, MS-DRGs, APR-DRGs, CMS-HCCs, and HHS-HCCs. Most recently, Katy has been responsible for developing a CDI program to support hundreds of physicians participating in a new disease-specific value-based care program offered by CMS.  Katy was part of the ACDIS Advisory Board from 2017-2020. Amongst other industry initiatives, she assisted in the development of AHIMAs 2019 update of ‘Guidelines for Achieving a Compliant Query Practice’. Katy is passionate about CDI education and enjoys mentoring CDI professionals, sharing at industry conferences, working directly with clinicians, and collaborating with the C-suite.</image:caption>
    </image:image>
  </url>
  <url>
    <loc>https://www.phoenixmed.net/consulting-team/susanna-harget</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2024-11-11</lastmod>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/643417b2918698503e9ea7ff/86a3ee37-21f5-4e3d-996b-55a4a0546d87/team-5.png</image:loc>
      <image:title>Co - SUSANNA HARGET, RN, MSN - SUSANNA HARGET, RN, MSN</image:title>
      <image:caption>Consultant Susanna is a veteran Nurse Care Coordinator with over 35 years of acute care healthcare experience. Since 2000 she has dedicated her nursing career to the advancement of acute case management. During her tenure, she has worked through multiple models of case management and seen it develop into the Progression of Care Model. An expert communicator, she is known for her leadership in multidisciplinary groups, for her efficiency, and for being a creative problem-solver and positive change agent. Additionally, Susanna provides education to ancillary disciplines regarding the case management field.</image:caption>
    </image:image>
  </url>
  <url>
    <loc>https://www.phoenixmed.net/consulting-team/cristina-currie</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2024-11-11</lastmod>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/643417b2918698503e9ea7ff/3fc08cc8-4f40-40f7-8b6d-5e20fac1a777/Cristine+pic.jpg</image:loc>
      <image:title>Co - CRISTINE CURRIE, MS, MPH - CRISTINE CURRIE</image:title>
      <image:caption>MS, MPH, Senior Consultant Cristine Currie, MS, MPH has over 25 years of experience in Population Health leadership, encompassing Community Health, Employee Health and Wellness, Value Based Care and clinical operations. In South Carolina, Cristine began her career in healthcare in Cardiac Rehabilitation, promoting cardiac wellbeing in the community and leading a healthcare system's Wellness Program. She was an Exercise Physiologist in one of the initial, nationwide, Dr. Dean Ornish Health Disease Reversal studies. Cristine moved to Arizona to teach Health Promotion and Nutrition courses at Northern Arizona University. While she loved teaching, she had an opportunity to move back into a healthcare setting and worked for 25 years in a wide variety of leadership roles giving her a robust understanding of collaborative teamwork to solve complex problems. She completed a fellowship in hospital leadership with the American Hospital Association. In her off time Cristine works with her husband to train competitive bird dogs, and enjoys hiking, backpacking and traveling.</image:caption>
    </image:image>
  </url>
  <url>
    <loc>https://www.phoenixmed.net/consulting-team/damon</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2024-11-11</lastmod>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/643417b2918698503e9ea7ff/1683205736710-A935O59LY3H60T4KHVNC/Screen+Shot+2023-05-04+at+9.08.17+AM.png</image:loc>
      <image:title>Co - DAMON SCHMELZLE, BA, CPC - DAMON SCHMELZLE , BA, CPC</image:title>
      <image:caption>Consultant Damon Schmelzle is an experienced Healthcare System Manager of HIM Coding, Clinical Documentation Improvement, and Acute Denials with over 15 years of experience. As a leader in CDI, Damon has a focus on quality initiatives involving patient safety indicators, as well as data analysis, auditing, and reporting. In her current role, she implemented an individualized Physician Education Program to improve engagement leading to improved query response rates and increased capture of major co-morbidities. Damon is passionate about ensuring that payments and quality metrics accurately reflect the true level of severity of any given patient population through accurate coding and record integrity.</image:caption>
    </image:image>
  </url>
  <url>
    <loc>https://www.phoenixmed.net/consulting-team/kalie-wolfinger</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2026-02-20</lastmod>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/643417b2918698503e9ea7ff/8fa11320-d4a2-4c41-85c4-a98f05fa72eb/2024-KaileyHeadshots-20.jpg</image:loc>
      <image:title>Co - KALIE WOLFINGER - KALIE WOLFINGER, LCSW</image:title>
      <image:caption>Manager of Clinical Services Kalie Wolfinger, LCSW, brings nearly 13 years of clinical social work expertise across primary care and hospital settings. Her diverse experience includes roles in emergency department clinical social work, integrated behavioral health within primary care, and case management in hospital inpatient psychiatric units and general hospital settings. In addition to her healthcare contributions, Kalie is an educator in higher education, teaching both Bachelor of Social Work and Master of Social Work programs. She also maintains a private practice, specializing in supporting first responders, crisis intervention, trauma, and dissociation.</image:caption>
    </image:image>
  </url>
  <url>
    <loc>https://www.phoenixmed.net/consulting-team/keli-openshaw</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2024-11-11</lastmod>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/643417b2918698503e9ea7ff/98ada736-642a-488b-8756-e5b04bda4212/team-6.png</image:loc>
      <image:title>Co - KELI OPENSHAW, MLS, CPHQ - KELI OPENSHAW, MLS, CPHQ</image:title>
      <image:caption>Project Management Keli Openshaw, MLS, CPHQ has almost 25 years of experience in healthcare communication, performance management, and process improvement. She began her career in journalism and transitioned to healthcare marketing, public affairs, and physician recruitment, where she quickly built her skills in physician relations. In the past decade, she moved into quality and evidence-based practices by optimizing value-based arrangements, healthcare quality, and cost initiatives. Keli has her Lean Six Sigma Black Belt and currently serves as a senior process improvement facilitator. She has project management experience for physician and quality dashboards, ICD-10, orthopedic service lines, hospital throughput, and healthcare organization quality and performance dashboards. On the side, she volunteers for the Northern Arizona Alzheimer's and Dementia Alliance, as well as the Tuba City Humane Society.</image:caption>
    </image:image>
  </url>
  <url>
    <loc>https://www.phoenixmed.net/consulting-team/vanessa</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2024-11-11</lastmod>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/643417b2918698503e9ea7ff/25f0867e-0eb7-4886-b3d1-ae09f7b15a1a/Vanessa+Blutrich%5B105553%5D.jpeg</image:loc>
      <image:title>Co - VANESSA BLUTRICH - VANESSA BLUTRICH</image:title>
      <image:caption>Marketing and Administrative Specialist Vanessa Blutrich is the Marketing and Administrative Specialist for Phoenix Medical Management, Inc. After earning her bachelor’s degree in psychology, she spent her time helping families with children born with congenital heart defects navigate the healthcare system and be emotionally supported. She started by serving as the Visiting Coordinator of the Phoenix Chapter of Mended Little Hearts, directly supporting families during hospital stays. Later, during her time as the Chapter President, she led the Phoenix Chapter toward earning the Chapter of the Year Award. She also helped to fundraise and lobby local politicians during her time with MLH and the Children’s Heart Foundation. Vanessa most recently founded and successfully managed her own business in Texas. Vanessa now provides back-end support for the business side for Phoenix.</image:caption>
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      <image:title>Co - KELLY BILODEAU - KELLY BILODEAU</image:title>
      <image:caption>Writer Kelly Bilodeau is a freelance writer who specializes in healthcare and the pharmaceutical industry. She was a longtime writer for HCPro’s Case Management Monthly and former executive editor of Harvard Women’s Health Watch. Her work has also appeared in PharmaVoice, BiopharmaDive, The Washington Post, Boston magazine and numerous healthcare publications. Kelly is the author of Phoenix Medical Management’s Case Management Corner, your go-to source for insightful discussions on relevant topics in case management. Through an engaging interview-style format, our team members share their expertise, experiences, and best practices to keep you informed and empowered. Whether you're looking for industry updates, practical strategies, or real-world perspectives, we bring you valuable conversations designed to enhance your knowledge and support your professional growth.</image:caption>
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