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At Phoenix Medical, we believe the rapidly evolving marketplace requires new ways of thinking about managing patients. Whether those patients are at-risk or high-risk, we aim to transform previous hospital models and implement innovative, forward-thinking solutions for the benefit of each patient—and their provider.
Want to learn about our latest thoughts and ideas, straight from our team of experts? These are delivered monthly to your inbox or here for your review on the most pressing topics in care management.
Ensuring the process is clear, consistent, and patient-centered helps protect both patients and providers while supporting accurate coding and revenue cycle integrity.
While automated systems are helpful, case managers shouldn’t rely exclusively on these tools.
The interpretive guidelines emphasize that hospitals must assess each patient’s likely need for healthcare, non-healthcare, and community-based services following discharge.
While the policy aims to streamline approvals and reduce outright denials, it raises substantial compliance questions under CMS regulations regarding medical necessity determinations, appeal rights, and contractual payment terms.
This early screening allows sufficient time to complete evaluations and develop discharge plans that truly support patient needs, goals, and preferences.
As discharge delays and struggles continue with social and custodial issues, hospitals must strike a balance between patient care, regulatory compliance, and financial stewardship.
CMS confirmed that beginning in FY 2027, the Hospital Readmissions Reduction Program (HRRP) will expand to include Medicare Advantage (MA) patients, not just traditional Medicare (FFS) beneficiaries.
The data captured through social risk screenings is not simply a regulatory checkbox; it remains essential for ensuring safe and effective care transitions.
In the review for FY 2024, CMS identified concerning trends, including improper billing and hospices not being fully operational at their registered addresses.
While case management was once primarily the domain of nurses, who perceived the job as a step up from the bedside, that changed during the COVID-19 pandemic.
This clearly states that hospitals may not default to CC44 or CCW2 to address lack of utilization review (UR) coverage, physician advisor coverage, or medical staff education about patient status assignment. Unfortunately, this continues to be a strategy for many hospitals challenged with staffing limitations.
WISeR is the first push to pair broad-scale, claims-based utilization analytics with Medicare Administrative Contractor (MAC)-directed pre-payment medical necessity review for professional and outpatient services.
This realignment allows QIOs to focus on broader quality improvement initiatives, while MACs, already responsible for various audit and compliance efforts through the existing Targeted Probe-and-Educate (TPE) program, will bring greater oversight to short-stay reviews.
While the transfer of patients between hospital units or facilities has long been a routine operational function, CMS is now moving to standardize and elevate the practice as a core compliance obligation, focused on improving patient safety, care transitions, and timely access to appropriate levels of care.
The Adaptive Model follows patients into the emergency department, pre-surgical and hospitalized outpatient units, and even into their homes using telehealth.
Patients who are medically ready for discharge but unable to access follow-up care due to immigration status or lack of funding may face extended hospital stays.
Juggling patient care and potentially one or two other administrative roles can prevent these physicians from developing the level of expertise and familiarity they need to effectively function as a physician advisor.
In the past, providers often dismissed trauma-induced outbursts as bad behavior or a character flaw.
Today, the complexity of patient care, increasing patient volumes and the need for streamlined care transitions require a revised approach.
Medicare short-stay review errors often occur because the staff responsible for the process aren’t given clear guidance.
Despite multiple lawsuits and threatened actions by private, state, and federal agencies across the country, UHG has been a longtime dominant force related to revenue cycle, provider staffing, utilization, and managed and commercial health insurance plans.
Despite the gains that many hospitals felt regarding MA final rule 4201, this appears to be an interesting clarification regarding the difference between the two-midnight presumption verse the two-midnight benchmark.
The rationale for these changes has not been elaborated on, but the move is expected to stir debate, particularly given that several of the suspended activities focus on health equity, social determinants of health (SDoH), and pandemic-related responses.
This marks a critical shift in the landscape for hospitals and case management teams, especially as they grapple with increasingly aggressive denial practices from MA plans for continued stay hospitalizations – particularly for those untimely authorizations and post-acute denials.