SARA WILLIAMS, MSN, RN, ACM-RN

SARA WILLIAMS, MSN, RN, ACM-RN

Chief Transformation Officer

Sara Williams, MSN, RN, ACM-RN, serves as Chief Transformation Officer for Phoenix Medical Management, where she leads strategic initiatives focused on care management transformation, utilization management, denials prevention, and technology-enabled operational improvement. With more than 30 years of nursing experience and over two decades of leadership in case management, Sara has held executive system-level roles overseeing case management, utilization review, denials management, and clinical documentation improvement across hospitals, integrated health systems, health plans, and ambulatory care settings. She is recognized for her expertise in redesigning clinical and operational workflows, improving regulatory compliance, strengthening revenue integrity, and helping healthcare organizations build proactive, high-performing care management programs. Sara is passionate about driving sustainable transformation through innovative processes, technology, and interdisciplinary collaboration. She serves on the Education Committee for the American Case Management Association (ACMA), holds the ACM-RN certification, and earned her Master of Science in Nursing with a concentration in Nursing Administration.