Self-Paced Courses

• A hybrid, self-paced online course for new and developing hospital case managers seeking a practical foundation in inpatient case management.

• Covers early identification of risk, high-quality assessments, care planning, SDOH and ACE screening, utilization review basics, post-acute placement, discharge planning, regulatory and documentation requirements, and interdisciplinary collaboration. Includes recorded lectures, interactive knowledge checks, and downloadable clinical tools.

• Continuing Education: Approved by the California Board of Registered Nursing for 1.25 Contact Hours. Pre-approved by The Commission for Case Manager Certification for 1.25 contact hours. Social workers also receive 1.25 general CE credits through ASWB ACE program. Approval period: 11/10/25–11/10/26.

• $75
  
  

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• A fully asynchronous, self-paced online course designed to provide a comprehensive foundation in the care of hospitalized patients for case management support staff seeking to build competence, consistency, and confidence in their role.

• Covers hospital workflows, the case management process, Medicare payment structure, and regulatory notices including the Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), and Hospital Issued Notice of Noncoverage (HINN). Includes foundational patient care concepts such as hospital precautions, patient communication and behaviors, safety considerations (fall risk, sitters, restraints), and clinical care needs (vitals, telemetry, IV access). Also addresses discharge planning and post-acute arrangements including wound care, oxygen, dialysis, and specialized equipment.

• Participants will develop the ability to recognize patient care needs, understand discharge coordination processes, and support care progression across the inpatient setting. Participants will receive a certificate upon successful completion of the course.

• $50

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• A fully asynchronous, self-paced online course designed for case management leaders, including executives, directors, managers, supervisors, clinical coordinators, and team leads working in hospital and healthcare settings. This course provides practical leadership strategies to help leaders navigate complex workplace situations while strengthening communication, accountability, emotional intelligence, and team performance.

• Participants will explore strategies for managing difficult employee conversations, supporting case managers through challenging patient and family interactions, and developing future leaders through effective succession planning. The course emphasizes structured communication, psychological safety, professional boundaries, ethical leadership, regulatory compliance, and patient-centered care to support staff engagement, retention, and organizational stability.

• The course includes recorded video modules, interactive readings, practical leadership tools, real-world examples, and brief knowledge checks designed to reinforce learning and support application in clinical practice. Upon completion of all course requirements, including the post-test and course evaluation, participants will receive a certificate of completion via email within one week of evaluation completion.

• Phoenix Medical Management has been approved by the California Board of Registered Nursing, Provider #17829, for 1.0 Contact Hour.

• Approved by The Commission for Case Manager Certification (CCMC) for 1.0 contact hour for CCM® Board-Certified Case Managers. Activity code and approval number will be provided by CCMC.

• Phoenix Medical Management, 1902, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 11/10/25-11/10/26. Social workers completing this course receive 1.0 general continuing education credit.

• $65

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• A hybrid, self-paced online course for hospital and emergency department professionals seeking a practical overview of social work roles in acute care settings.

• Covers trauma-informed and crisis-oriented interventions, psychosocial assessment, high utilizers, behavioral health emergencies, substance use, violence, complex discharge planning, ethical/legal requirements, and interdisciplinary collaboration. Includes recorded lectures, written materials, interactive knowledge checks, and downloadable tools.

• Continuing Education: Approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB). Approved Continuing Education (ACE) program. Pre-approved by The Commission for Case Manager Certification for 1.5 contact hours. Approval period: 11/10/25–11/10/26.

• $80
  
  

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• A hybrid asynchronous course designed for hospital and emergency department professionals seeking a strong foundation in utilization review practice.

• Participants will examine the purpose of utilization review, medical necessity standards, and level-of-care determinations, including observation, inpatient, and outpatient-in-a-bed classifications. This course introduces payer-based considerations, including how reimbursement models, coordination of benefits, and Medicare Advantage plans influence utilization review workflows, documentation expectations, and decision-making.

• Continuing Education: Approved by the California Board of Registered Nursing, Provider #17829, for 2.5 Contact Hours. This program has also been pre-approved by the Commission for Case Manager Certification for 2.5 contact hours.

• $125

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• Part 1 is a fully asynchronous, self-paced online course designed for clinical social workers and RN case managers working in hospital perinatal, maternal, neonatal, and NICU settings. This course provides an overview of maternal and neonatal care coordination across the perinatal continuum, with an emphasis on interdisciplinary collaboration, adherence to hospital policies and state statutes, and patient-centered assessment, care coordination, and discharge planning.

• Participants will explore clinical, legal, and psychosocial considerations related to maternal substance use, perinatal mood and anxiety disorders, adoption, surrogacy and gestational carriers, Safe Haven laws, teen pregnancy, and high-risk obstetric and antepartum admissions. The course also addresses communication, documentation, consent, reporting requirements related to maternal substance use, and coordination of care to support safe and appropriate outcomes for mothers, infants, and families.

• The course includes recorded video modules, practical clinical tools, real-world examples, assigned readings, and brief knowledge checks designed to reinforce learning and support application in hospital practice. Upon completion of all course requirements, participants will receive a certificate of completion via email within one week of submitting the course evaluation.

• Phoenix Medical Management has been approved by the California Board of Registered Nursing, Provider #17829, for 1.0 Contact Hour.

• Approved by The Commission for Case Manager Certification (CCMC) for 1.0 contact hour for CCM® Board-Certified Case Managers. Activity code and approval number will be provided by CCMC.

• Phoenix Medical Management, 1902, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 11/10/25-11/10/26. Social workers completing this course receive 1.0 general continuing education credit.

• $65

SIGN UP COMING SOON

• Part 2 is a fully asynchronous, self-paced online course designed for clinical social workers and RN case managers working in hospital perinatal, maternal, neonatal, and NICU settings. This course provides an overview of maternal and neonatal care coordination across the perinatal continuum, emphasizing interdisciplinary collaboration, adherence to hospital policies and state statutes, and patient-centered assessment, care coordination, and discharge planning.

• Participants will explore clinical, legal, and psychosocial considerations related to domestic violence, mandated reporting, social determinants of health, NICU assessment and discharge planning, neonatal end-of-life care, and human trafficking. The course addresses identification and safety planning, documentation, collaboration with appropriate agencies, family engagement and support, caregiver readiness, palliative and bereavement considerations, and strategies for coordinating safe and appropriate care for mothers, infants, and families.

• The course includes recorded video modules, practical clinical tools, real-world examples, assigned readings, and brief knowledge checks designed to reinforce learning and support application in hospital practice. Upon completion of all course requirements, participants will receive a certificate of completion via email within one week of submitting the course evaluation.

• Phoenix Medical Management has been approved by the California Board of Registered Nursing, Provider #17829, for 1.0 Contact Hour.

• Approved by The Commission for Case Manager Certification (CCMC) for 1.0 contact hour for CCM® Board-Certified Case Managers. Activity code and approval number will be provided by CCMC.

• Phoenix Medical Management, 1902, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 11/10/25-11/10/26. Social workers completing this course receive 1.0 general continuing education credit.

• $65

SIGN UP COMING SOON

• Part 1 is a fully asynchronous, self-paced online course designed for clinical social workers and RN case managers working in hospital pediatric and PICU settings. This course provides an overview of pediatric and PICU case management within hospital settings, emphasizing interdisciplinary collaboration, adherence to hospital policies and state statutes, and patient- and family-centered assessment, care coordination, and discharge planning.

• Participants will explore the role of the case manager or clinical social worker in supporting pediatric patients, caregivers, and families during hospital admissions, complex medical care, safety concerns, traumatic events, chronic illness, and discharge planning. The course addresses pediatric and PICU assessment, family-centered communication, pediatric mental health concerns, adolescent substance use, domestic violence exposure, objective documentation, caregiver readiness, trauma-informed communication, and strategies for coordinating safe and appropriate care for pediatric patients and their families.

• The course includes recorded video modules, practical clinical tools, real-world examples, assigned readings, and brief knowledge checks designed to reinforce learning and support application in hospital practice. Upon completion of all course requirements, participants will receive a certificate of completion via email within one week of submitting the course evaluation.

• Phoenix Medical Management has been approved by the California Board of Registered Nursing, Provider #17829, for 1.0 Contact Hour.

• Pending approval by The Commission for Case Manager Certification (CCMC) for 1.0 contact hour for CCM® Board-Certified Case Managers. Activity code and approval number will be provided by CCMC.

• Phoenix Medical Management, 1902, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 11/10/25-11/10/26. Social workers completing this course receive 1.0 general continuing education credit.

• $65

SIGN UP COMING SOON

• Part 2 is a fully asynchronous, self-paced online course designed for clinical social workers and RN case managers working in hospital pediatric and PICU settings. This course provides an overview of higher-risk and more complex pediatric case management within hospital settings, emphasizing interdisciplinary collaboration, trauma-informed care, adherence to hospital policies and state statutes, and safe, family-centered care coordination and discharge planning.

• Participants will explore the role of the case manager or clinical social worker in supporting pediatric patients, caregivers, and families during hospital admissions involving human trafficking concerns, suspected child abuse or neglect, child welfare involvement, traumatic injuries, chronic and medically complex conditions, specialty care coordination, family conflict, caregiver safety concerns, and pediatric end-of-life care. The course addresses mandated reporting responsibilities, objective documentation, trauma-informed communication, caregiver readiness, guardianship and consent considerations, parent rights, interdisciplinary collaboration, and strategies for coordinating safe and appropriate discharge plans for medically and psychosocially complex pediatric patients.

• The course includes recorded video modules, practical clinical tools, real-world case examples, assigned readings, and brief knowledge checks designed to reinforce learning and support application in hospital practice. Upon completion of all course requirements, participants will receive a certificate of completion via email within one week of submitting the course evaluation.

• Phoenix Medical Management has been approved by the California Board of Registered Nursing, Provider #17829, for 1.0 Contact Hour.

• Pending approval by The Commission for Case Manager Certification (CCMC) for 1.0 contact hour for CCM® Board-Certified Case Managers. Activity code and approval number will be provided by CCMC.

• Phoenix Medical Management, 1902, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 11/10/25-11/10/26. Social workers completing this course receive 1.0 general continuing education credit.

• $65

SIGN UP COMING SOON